Management Service Agreements

EMC2data helps small and mid-size businesses become more agile, cost-effective and competitive using enterprise-class technologies and scalable IT consulting services

Customizable Service Levels

Adjust service levels or add and delete equipment from your Services contract at any time.

7 x 24 x 4 5 x 8 x 4 Next Day
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact
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Direct access to an engineer within 4 hours from your location

EMC2Data's Service Agreements are an ideal way to keep your business running smooth while not encoring major maintenance bills.

You can purchase prepaid hours and save hundreds even thousands of dollars. With our discounted service and maintenance agreements, you can purchase blocks of hours. You can start with our introductory 10 hour block and use the hours for the whole year. We offer blocks of hours ranging from 10-60 hour blocks. The more hours you purchase the more you save. Your purchase a determined amount of hours and then call us anytime you need us. feedback here.

Service Agreement Details:
  • Discount Rate
    Prepaid block of 10 hours is $110.00 per hour $1100.00
    Prepaid block of 20 hours is $100.00 per hour $2000.00

  • Priority Service
    We will trouble shoot the problem over the phone, if at that time we determine that it can not be fixed over the phone a priority appointment will be scheduled, usually within 24 hours.

  • On-Demand Service
    Client responsibility to contact EMC2data for service, we come when you call!

  • Services Performed
    Windows update, virus and spyware check and cleanup, optimize hard drive, other maintenance as needed. Make recommendation for hardware and software upgrade. Backup is running as scheduled and working properly. Review system logs for errors.

  • Reporting
    Detailed account after every service call explaining in detail what work was performed, when it was done and by whom. It will also show how many hours remain so you can budget for a renewal.


    Maintenance Agreements


    For a fraction of the cost of having a full-time, on-site IT person, we can do the same duties at a fraction of the overall cost.

    • Discount Rate
      2 visits per month,5 Hrs/month - $600.00 per month
      1 visits per week, 10 Hrs/month - $1100.00 per month
      2 Visits per week, 20 hours/month - $2000.00 per month

    • Priority Service
      We will trouble shoot the problem over the phone, if at that time we determine that it can not be fixed over the phone a priority appointment will be scheduled, usually within 24 hours.

    • On-Demand Service
      Client responsibility to contact EMC2data for service, we come when you call!

    • Services Performed
      Windows update, virus and spyware check and cleanup, optimize hard drive, other maintenance as needed. Make recommendation for hardware and software upgrade. Backup is running as scheduled and working properly. Review system logs for errors.

    • Reporting
      Detailed account after every service call explaining in detail what work was performed, when it was done and by whom. It will also show how many hours remain so you can budget for a renewal.


    Both the Maintenance & Service Agreement's includes:
    • Onsite support Monday - Friday 8 a.m. to 5 p.m. (1 hour minimum)
    • Phone support Monday - Friday 8 a.m. to 5 p.m. (15min minimum)
    • Emergency Response - we will be there within (1) to (6) hours after call is placed.
    • If the primary technician is not available an on-call technician will handle the service call.
    • Hours can be allocated for special projects or training (as needed)
    • Software and parts will be billed separately
    Custom maintenance agreements available upon request

    ** All rates subject to change and may vary depending upon geographical location.

     


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